PRIVACY POLICY
Learn how we handle and protect your personal information.
Last updated: 4/27/2025
1. Introduction
At Urban Tickets, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
Personal Information
- Name and contact details
- Email address and phone number
- Payment information
- Profile information
Event Information
- Event details and preferences
- Ticket purchase history
- Event attendance records
- Communication preferences
Technical Information
- Device and browser information
- IP address and location data
- Usage patterns and preferences
- Cookies and tracking data
3. How We Use Your Information
We use your information to:
- Process transactions and payments
- Manage your account and preferences
- Communicate with you about events
- Improve our platform and services
- Send marketing communications (with consent)
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Event organizers (with your consent)
- Payment processors
- Service providers and partners
- Law enforcement when required
5. Data Security
We implement appropriate security measures to protect your personal information, including encryption, secure servers, and regular security assessments.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Export your data
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience and collect usage data. You can control cookie preferences through your browser settings.
8. Children's Privacy
Our platform is not intended for children under 16. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: info@urbantickets.app
- Phone: +233 20 864 6758
- Address: Accra, Ghana