Refund Policy

Event Cancellation

If an event is cancelled by the organizer, you will automatically receive a full refund, including all fees, within 5-10 business days.

Event Rescheduling

If an event is rescheduled:

• Your tickets will be valid for the new date
• If you cannot attend the new date, you may request a refund within 14 days of the announcement
• Refund requests after 14 days may not be honored

Non-Refundable Situations

• Change of mind or personal circumstances
• Duplicate purchases
• Arriving late or missing the event
• Weather conditions (unless event is cancelled)

Refund Process

When a refund is approved:

• Refunds will be processed to the original payment method
• Processing time is typically 5-10 business days
• You will receive an email confirmation when the refund is processed

Contact Support

If you have questions about our refund policy or need to request a refund, please contact our support team at support@urbantickets.com